Getting Started

Ducky has two interfaces:

The web application which has user sign-in and admin workspace settings, and
The Chrome extension which work along side support tickets.

1. Create an Account

Ducky is invite only at this time, users will receive an invitation email from invitations@ducky.ai .

If you are expecting an invitation but has not receive it, you may want to check the spam folder.

(Optional) Invite Team Members Ducky

As an Administrator of the organization, you can invite new users to join Ducky in Organizational Settings.

2. Add Integrations

Ducky support automated data integrations, the list of available integrations can be found in the Integrations Settings. There you can:

Connect to new data sources
Update an existing data source
Delete an existing data source

Most integrations can be added in a few seconds, below we show an example for this for Jira Service Management

3. Install the Chrome Extension

Ducky works as a Chrome extension, this is how it would be helpful on a daily basis. You can go on the Chrome Web Store to install.

Make sure you are already signed in at app.ducky.ai in order to use the Chrome Extension.

4. You are good to go!

Ducky works by solving the tickets along with you, so open a ticket and activate Ducky!

You may want to set a keyboard shortcut to Ducky so you can open and close it easily.

In your Chrome browser, go to Extensions >> Management Extension >> Keyboard shortcuts or navigate to chrome://extensions/shortcuts in the URL address bar.